How long does it take to receive a response?
We typically respond to all inquiries within 24 hours on business days (Monday-Friday). For urgent technical support issues, we aim to respond within 4-6 hours during business hours.
What information should I include in my support request?
Please include your license key (if applicable), operating system version, a detailed description of the issue, and any error messages you're receiving. Screenshots or screen recordings can also be very helpful.
Do you offer phone support?
Currently, we provide support exclusively via email to ensure we can properly track and resolve all issues. This allows us to provide detailed, written responses and maintain a record of your support history.
Can I schedule a demo or consultation?
Yes! We offer free 30-minute consultations for prospective users. Please mention this in your message and we'll schedule a time that works for you.
What are your business hours?
Our support team is available Monday-Friday from 9:00 AM to 6:00 PM EST, and Saturdays from 10:00 AM to 4:00 PM EST. We're closed on Sundays and major holidays.