Refund Policy
Last Updated: October 26, 2025
Our Guarantee to You
We stand behind AdaptiveNova Point with confidence. If you're not completely satisfied with your purchase for any reason, we offer a full 30-day money-back guarantee from the date of purchase.
Key Points of Our Guarantee:
- 30-Day Full Refund: Request a refund within 30 days of purchase for any reason
- No Questions Asked: We don't require explanations for your refund request
- Full Refund: 100% of your purchase price will be refunded
- Quick Processing: Refunds are typically processed within 5-10 business days
How to Request a Refund
To request a refund, follow these simple steps:
Contact Support
Email our support team email within 30 days of your purchase.
Provide Details
Include your order number, email address used for purchase, and the reason for your refund request (optional).
Receive Confirmation
We'll confirm your refund request within 24 hours and process your refund within 5-10 business days.
Get Your Refund
Your refund will be issued to your original payment method. Processing times vary by payment provider.
Refund Processing Details
| Payment Method | Refund Method | Processing Time |
|---|---|---|
| Credit/Debit Card | Original payment method | 5-10 business days |
| PayPal | Original PayPal account | 3-5 business days |
| Bank Transfer | Original bank account | 7-14 business days |
Note: The exact time it takes for the refund to appear in your account depends on your bank or payment processor. We initiate refunds immediately upon approval, but processing times are controlled by financial institutions.
Exceptions to the Refund Policy
While we strive to be flexible, there are a few exceptions to our refund policy:
- Time Limit: Refund requests must be made within 30 days of the original purchase date
- Fraud Prevention: We reserve the right to deny refunds in cases of suspected fraud or abuse
- Multiple Refunds: Users requesting refunds on multiple purchases may be subject to review
- License Transfer: Refunds are not available for transferred or resold licenses
License Deactivation After Refund
Upon issuing a refund, your AdaptiveNova Point license will be deactivated. This means:
- The software will continue to function, but will revert to trial mode
- You will no longer receive software updates
- Technical support will no longer be available
- You must uninstall the software or continue using it in trial mode
If you change your mind after receiving a refund, you're welcome to purchase AdaptiveNova Point again at any time.
Technical Issues & Support First
Before requesting a refund due to technical issues, we encourage you to contact our support team. Many issues can be resolved quickly, and our team is dedicated to helping you get the most out of AdaptiveNova Point.
Common Issues We Can Help With:
- Installation problems
- Compatibility issues with your system
- Performance optimization
- Feature questions and tutorials
- License activation problems
Contact our support team at [email protected] before requesting a refund for technical reasons.
Upgrade & Crossgrade Refunds
If you purchase an upgrade or crossgrade license:
- You have 30 days to request a refund on the upgrade/crossgrade portion only
- Your original license will remain active
- You will be downgraded to your previous license version
Business & Volume License Refunds
For business or volume license purchases (3+ licenses):
- The 30-day money-back guarantee still applies
- All licenses in the purchase must be refunded together (partial refunds not available)
- Business customers may request a 14-day evaluation period before purchase
Contact Information for Refunds
For all refund-related inquiries, please contact:
Refund Support Email: [email protected]
Mailing Address: 3 Roanoke Rd, Hamilton, ON L8S 3P6, Canada
Response Time: We aim to respond to all refund requests within 24 hours on business days (Monday-Friday).
Policy Updates
We reserve the right to update this refund policy at any time. The current version will always be posted on this page with the "Last Updated" date. Continued use of AdaptiveNova Point after changes constitutes acceptance of the updated policy.
Still Have Questions?
If you have any questions about our refund policy that aren't answered here, please don't hesitate to contact us.
Contact Support